Cancellation and refund policy
This policy applies to paid Scoutlane AI subscriptions purchased directly from us. Scoutlane AI is a Jovren Labs product delivered as an online software service.
You may request cancellation at any time. Unless a written order form says otherwise, cancellation takes effect at the end of the current paid billing period. Access continues until that date and no later renewal will be charged. Cancelling a subscription does not automatically refund the current billing period.
We will review refund requests for duplicate charges, incorrect charges, a verified unauthorized payment, or a material failure to provide the purchased service. A first subscription payment may also be refunded when the request is received within seven calendar days and the workspace has not materially consumed paid AI, voice, storage, or other metered provider services.
Renewal payments and partially used billing periods are generally non-refundable after the billing period begins, except where required by law or agreed in writing. Trial workspaces do not require a refund because no payment is collected for the trial itself.
Email support@scoutlaneai.com with your workspace name, account email, payment date, amount, and reason. Do not send card numbers, UPI PINs, passwords, or one-time passwords. Approved refunds are returned to the original payment method. We normally initiate an approved refund within five business days; banks and payment providers may take an additional five to ten business days to display it.
Contact us before opening a payment dispute so we can investigate quickly. A signed order form or customer agreement may contain different cancellation or refund terms; where it conflicts with this page, the signed agreement controls.