Clear rules for using Scoutlane AI responsibly.

Acceptance and accounts

By accessing or using Scoutlane, you agree to these Terms. If you use Scoutlane for a company, recruiting agency, or hiring team, you represent that you are authorized to use the service for that organization. You are responsible for keeping login credentials secure and for activity under your account.

Customer and recruiter responsibilities

• Use Scoutlane only for lawful recruiting, staffing, hiring operations, candidate communication, and related business purposes.
• Provide accurate company, job, recruiter, candidate, privacy, consent, and retention information in the workspace.
• Avoid discriminatory, unlawful, misleading, harassing, abusive, or unsafe recruiting practices.
• Review AI outputs before acting and do not rely solely on AI scores, summaries, rankings, or recommendations.
• Provide alternative or accommodation processes where required for candidates who cannot or should not use an AI-assisted or voice-screening workflow.
• Maintain account security, invite only authorized team members, and remove access when a user no longer needs it.
• Set an appropriate candidate-facing privacy policy URL when the hiring company uses its own privacy policy.

Candidate application terms

• Candidates should provide truthful application information and submit only resumes, files, and answers they are allowed to share.
• Candidates may be asked to consent to resume processing, AI-assisted review, scheduling, and optional screening workflows.
• Submitting an application does not guarantee an interview, offer, employment, or response from the hiring company.
• Candidate requests about a specific role may need to be handled by the hiring company that controls the recruiting process.

AI outputs and hiring decisions

Scoutlane may produce resume parsing, match summaries, scores, recommendations, interview questions, voice-screening summaries, and candidate comparison views. These outputs are generated from available information and may be incomplete, outdated, biased, or incorrect. You must review outputs before using them and must not use Scoutlane as the sole basis for employment decisions.

Regulated hiring and human oversight

Scoutlane is a decision-support workspace, not a replacement for recruiter judgment, employment-law review, accessibility obligations, or customer governance. Customers are responsible for deciding whether their use case is allowed in each jurisdiction before using Scoutlane with real candidates.

• Customers are responsible for determining whether their use of Scoutlane triggers laws governing automated employment decision tools, discrimination, accessibility, worker or candidate notices, bias audits, data protection, or AI risk management.
• Customers must not use Scoutlane for NYC AEDT, EU high-risk recruitment AI, or similar regulated workflows unless required notices, audits, human oversight, recordkeeping, and legal review have been completed.
• Customers must keep final shortlist, rejection, interview, offer, and hiring decisions under meaningful human review and document their decision process where required.
• Customers should maintain their own candidate-facing privacy notices, lawful bases, retention policies, accommodation processes, and hiring decision records.

Integrations and third-party services

Scoutlane may connect with providers for hosting, storage, email, AI, calendar scheduling, voice screening, analytics, logging, and support. Google Calendar, Microsoft Calendar, Resend, AI providers, and other third-party services may apply their own terms, privacy notices, usage limits, and provider policies. Disconnecting an integration may limit the related feature.

Data, content, and ownership

Customers and candidates keep ownership of the content they submit, including company data, job data, candidate applications, resumes, interview content, and related hiring materials. Scoutlane owns the platform, software, design, workflows, documentation, and service technology. You grant Scoutlane the limited rights needed to host, process, transmit, display, secure, support, and improve the service.

Data processing addendum and regulated data

Customers processing EU, UK, India, US state privacy, or other regulated candidate data should enter into a signed customer agreement, order form, or data processing addendum with Scoutlane before production use. Those documents can define controller/processor roles, subprocessors, transfer safeguards, retention, audit, support, and customer-specific compliance obligations.

Billing, trials, and plans

Scoutlane may offer trials, demo workspaces, manual plans, or paid access through a signed order form or sales-led agreement. Self-serve checkout is not part of these Terms unless it has been explicitly enabled and verified in the product. Plan limits, pricing, invoices, payment terms, and renewal details may be set in a separate order form or written agreement.

Prohibited use and security

• Attempting to bypass authentication, company scope, usage limits, security controls, or provider restrictions.
• Uploading malicious files, illegal content, secrets, unrelated personal data, or documents without appropriate permission.
• Using Scoutlane to make fully automated hiring decisions without meaningful human review.
• Using Scoutlane for regulated automated employment decision workflows without required notices, audits, human oversight, and legal review.
• Scraping, reverse engineering, reselling, or misusing the platform except where expressly permitted by a written agreement.

Availability, changes, and support

Scoutlane may change, suspend, or discontinue features as the service evolves, especially during early production launch and provider-gated rollouts. We aim to keep the service reliable, but we do not guarantee uninterrupted access. Support requests can be sent to support@scoutlaneai.com.

Disclaimers and liability

Scoutlane is provided as a recruiting operations platform and decision-support tool. To the fullest extent allowed by applicable law, the service is provided without warranties that it will be error-free, fit every hiring context, or guarantee any hiring outcome. Liability terms in a signed order form or customer agreement may override this section.

Order forms and governing terms

If your organization signs a separate order form, data processing addendum, statement of work, or customer agreement with Scoutlane, that signed document controls where it conflicts with these public Terms. Jurisdiction-specific legal terms should be finalized in signed customer agreements after legal review.

Contact

Questions about these Terms can be sent to support@scoutlaneai.com.